What’s your return policy?Updated 5 months ago

We only replace or refund items if they are defective, or damaged. 

In the event that Birdie & Louie Pet Food Co. approves a refund request in its sole discretion, Birdie & Louie will refund your purchase price (or possibly a portion of the purchase price) to the same payment method used to make the original purchase on www.BirdieandLouie.com, less the original shipping and handling costs. No warranty and no money back guarantee. 

Birdie & Louie cannot refund products purchased at other retailers online or in-store.

If you haven’t received your approved refund after 5-7 business days, please be sure to check your bank account again. If it still isn't showing, contact your bank directly as it may take some time before your refund is officially posted.