Information on Birdie & Louie order related topics.
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in
We currently offer 4 shipping options:
At this time, we can only ship to customers in the United States and its territories. Feel free to check back in the future, as this is subject to change!
We are sorry to hear you received the wrong item in your order! Please report your order issue to our customer service team via email [email protected] for further assistance. Include a photo of the item received and the name of the
Lost Packages - At Birdie & Louie, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your or
All orders over $43.95 receive free shipping!
To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri
Orders can be canceled within 24 hours. Please email our team at [email protected] with your cancellation request as soon as possible. You will receive confirmation of your cancellation if we’re able to make it happen. After this per
Delivery times vary depending on the destination and the shipping method selected.
We only replace or refund items if they are defective, or damaged. In the event that Birdie & Louie Pet Food Co. approves a refund request in its sole discretion, Birdie & Louie will refund your purchase price (or possibly a portion of the purchase p
Yes, you can make a one-time purchase without subscribing. We also offer sampler packs! We know how inconvenient it is to make a large purchase on your first try of a new product. That's why we created sampler packs for both cats and dogs ~ so you ca