What if my package gets lost or arrives damaged?Updated 5 months ago

Lost Packages - 
At Birdie & Louie, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details. We will do our best to ensure your package arrives at the correct destination.

Damaged Packages - 
We’re sorry your item(s) have arrived damaged! We understand how disappointing that is, and we'll do our best to help. Please email our customer support team at [email protected] with an image of your damaged item for further assistance. Our phone line is also open M-F 8:30-4:30 CST (334.541.4070).

We will review the provided documentation and, while we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll be sure to resolve the situation as best we can!